Return & Refund Policy For Eirvora

Our return and refund policy is valid for 30 days. You have 30 days to return your product(s) after you've received it. Once 30 days have passed, we unfortunately cannot accept your return(s) anymore.

To be eligible for a return, your item must be unused and in the same condition as you received it. The product must also still be in its original packaging.

There are certain situations where refunds can be refused

• Any item that is not in its original condition or has been damaged by your fault.
• Any item returned more than 30 days after you've received it.

Refunds

Once we have received and approved the return, your refund will be processed and a refund will be automatically issued to your payment method within 14 days, using the same payment method you placed the order with.

Late or missing refunds

If you have not yet received a refund even after 14 days, check first with your bank account. Then contact your payment provider/company, it may take some time for your refund to be officially transferred. If you have done all this and have not yet received your refund, please contact us.

Damaged, defective, or wrong products

If you receive a damaged, defective, or wrong product, please contact us at info@eirvora.com as soon as possible. You must provide us with photographic evidence. We will then ensure that you receive a good product free of charge to replace the damaged, defective, or wrong product. We will cover the return shipping cost for damaged, defective, or wrong products.

Exchanges

Unfortunately, we don't accept the exchange of your items. You can, however, always return your items within 30 days and place a new order.

Cancellation

Once an order has been placed, it is not possible to cancel. Please review your order carefully before completing your purchase.

Return Label

The return label is the customer's responsibility.

Restocking Fee

We do not charge any restocking fees for returned items. You can shop with confidence knowing that if you need to return a product, there will be no additional deductions or hidden fees applied to your refund, provided the item meets our return conditions.

Change of Mind Returns

If you change your mind about a purchase, we’re happy to offer a return within 30 days of receiving your order, provided the item is unused, in its original condition, and packaging. Please note that customers are responsible for covering the return shipping costs.

You can contact us using the information below

Company Name: Eirvora
Address: Ringvaert 29, Kaatsheuvel, 5171MT, Netherlands (No return address)

Email: info@eirvora.com  
Phone Number: +447429208240

Customer Service Hours: Monday to Sunday: 09:00 am to 5:00 pm (GMT) London Time

We aim to reply to your email within 1 business day.