Privacy Policy For Eirvora
This Privacy Policy explains how Eirvora collects, processes, and shares your Personal Information when you visit our Site or make a purchase.
Collection of Personal Information
When you interact with the Site, we collect details about your device, how you use the Site, and other information necessary for processing your transactions. We may also collect additional details if you contact us for customer support. In this Privacy Policy, we refer to any data that can uniquely identify an individual (such as the information outlined below) as “Personal Information.” Below, you'll find more details on the types of Personal Information we collect and the purposes for which we collect it.
Device Information
- Examples of Personal Information collected: web browser version, IP address, time zone, cookie details, products viewed, search terms, and interaction data with the Site.
- Purpose for collecting: to ensure the Site loads correctly for you and to analyze usage patterns in order to optimize our website.
- Source of collection: Collected automatically when you access the Site using cookies, logs, web beacons, and similar tracking technologies.
- Shared for business purposes: shared with our processing partners, Shopify and Meta (Facebook & Instagram).
Order Information
- Examples of Personal Information collected: name, billing address, shipping address, payment details (credit card information, email address, and phone number).
- Purpose for collecting: to deliver products or services as per our contract, to process payments, arrange shipping, provide invoices/order confirmations, communicate with you, assess orders for fraud risk, and, where applicable, offer marketing content based on your preferences.
- Source of collection: Collected directly from you.
- Shared for business purposes: shared with our processor Shopify.
Customer Support Information
- Purpose for collecting: to assist with customer inquiries and support.
- Source of collection: Collected directly from you.
Behavioral Information
- Purpose for collecting: to conduct research on user experiences and behavior analytics.
- Source of collection: Collected through Hotjar.
- More information: https://www.hotjar.com/privacy/
- Do Not Track: https://www.hotjar.com/legal/policies/do-not-track/
Sharing Personal Information
We share your Personal Information with service providers to help us deliver our services and fulfill our obligations. Examples include:
- We use Shopify to run our online store. Learn more about how Shopify handles your Personal Information here: Shopify Privacy Policy.
- We may share your Personal Information to comply with applicable laws, respond to legal requests (e.g., subpoenas or search warrants), or to protect our legal rights.
- Your information may also be shared with advertising platforms such as Facebook, Instagram, Google, and TikTok for marketing purposes.
Behavioral Advertising
As mentioned earlier, we use your Personal Information to send you targeted advertisements or marketing content we think you might find relevant. For example:
- We share information about your Site usage, purchases, and ad interactions with our advertising partners. Some of this data is shared directly with advertising platforms like Google, Meta (Facebook & Instagram), and TikTok, while other data may be shared through cookies or similar technologies (subject to your consent).
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of certain advertising services through the Digital Advertising Alliance’s opt-out portal: https://optout.aboutads.info.
Use of Personal Information
We use your Personal Information to provide you with our services, including offering products, processing payments, fulfilling orders, and keeping you informed of new products, services, and special offers.
Retention of Information
When you place an order through the Site, we will retain your Personal Information for as long as necessary for business purposes or until you request its deletion. Please see the ‘Your Rights’ section below for more details on your right to have your information erased.
Automated Decision-Making
We DO NOT engage in fully automated decision-making that has a legal or significant impact using customer data.
However, Shopify employs limited automated decision-making to prevent fraud, which may affect you temporarily but is not legally significant.
Examples of automated decision-making:
- Temporary denial of IP addresses linked to multiple failed transactions. This ban lasts for a short period.
- Temporary denial of credit card numbers associated with denied IP addresses. This restriction is in place for a limited number of days.
Cookies
A cookie is a small file stored on your device when you visit our Site. We use various types of cookies, such as functional, performance, advertising, and social media cookies.
We use cookies for the following purposes to enhance your experience:
| Name | Function |
|---|---|
| _ab | Used in connection with access to admin. |
| _secure_session_id | Used in connection with navigation through a storefront. |
| cart | Used in connection with shopping cart. |
| cart_sig | Used in connection with checkout. |
| cart_ts | Used in connection with checkout. |
| checkout_token | Used in connection with checkout. |
| secret | Used in connection with checkout. |
| secure_customer_sig | Used in connection with customer login. |
| storefront_digest | Used in connection with customer login. |
| _shopify_u | Used to facilitate updating customer account information. |
Reporting and Analytics
| Name | Function |
|---|---|
| _tracking_consent | Tracking preferences. |
| _landing_page | Track landing pages |
| _orig_referrer | Track landing pages |
| _s | Shopify analytics. |
| _shopify_fs | Shopify analytics. |
| _shopify_s | Shopify analytics. |
| _shopify_sa_p | Shopify analytics relating to marketing & referrals. |
| _shopify_sa_t | Shopify analytics relating to marketing & referrals. |
| _shopify_y | Shopify analytics. |
| _y | Shopify analytics. |
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Do Not Track
We do not alter our data collection and usage practices when we detect a "Do Not Track" signal from your browser, as industry-wide standards for handling such signals have not been established.
Changes to This Policy
We may update this Privacy Policy occasionally to reflect operational, legal, or regulatory changes.
You can contact us using the information below
Company Name: Eirvora
Address: Ringvaert 29, Kaatsheuvel, 5171MT, Netherlands (No return address)
Email: info@eirvora.com
Phone Number: +447429208240
Customer Service Hours: Monday to Sunday: 09:00 am to 5:00 pm (GMT) London Time
We aim to reply to your email within 1 business day.