Privacy Policy For Eirvora
This Privacy Policy describes how Eirvora collects, uses, and discloses your Personal Information when you visit or make a purchase from www.eirvora.com. We use a cookie banner on our website to inform you about our use of cookies and to obtain your consent where required.
2. Collecting Personal Information
Device Information
- Examples: Web browser version, IP address, time zone, cookie data, products or pages viewed, search terms, site interactions
- Purpose: To ensure proper loading of the site and for usage analytics
- Source: Automatically via cookies, log files, web beacons, tags, or pixels
- Shared with: Shopify, Meta (Facebook & Instagram)
Order Information
- Examples: Name, billing and shipping address, payment details, email, phone number
- Purpose: To fulfill orders, process payments, arrange shipping, send confirmations, detect fraud, and provide marketing (if opted in)
- Source: Directly from you
- Shared with: Shopify
Customer Support
- Purpose: To respond to inquiries
- Source: Directly from you
Behavior Information
- Purpose: To improve user experience and analyze visitor behavior
- Source: Collected via Hotjar
- Hotjar Privacy | Do Not Track
3. Sharing Personal Information
We share your Personal Information with service providers such as Shopify, Meta, TikTok, and Google, or as required by law.
4. Behavioural Advertising
We use your Personal Information for targeted advertising. Some data is shared directly with ad platforms or through cookies.
More info: NAI Guide | Opt-Out Portal
5. Using Personal Information
We use your data to offer and fulfill orders, process payments, ship products, provide customer support, and send updates or offers.
6. Retention
We retain your data unless you request deletion. See the 'Your Rights' section for more.
7. Automated Decision-Making
We do not use fully automated systems that affect you legally. Shopify may temporarily block certain IPs or cards to prevent fraud.
8. Cookies
We use the following cookies to optimize your experience and deliver our services:
Cookies Necessary for the Functioning of the Store
| Name | Function |
|---|---|
| _ab | Used in connection with access to admin. |
| _secure_session_id | Used in connection with navigation through a storefront. |
| cart | Used in connection with shopping cart. |
| cart_sig | Used in connection with checkout. |
| cart_ts | Used in connection with checkout. |
| checkout_token | Used in connection with checkout. |
| secret | Used in connection with checkout. |
| secure_customer_sig | Used in connection with customer login. |
| storefront_digest | Used in connection with customer login. |
| _shopify_u | Used to facilitate updating customer account information. |
Reporting and Analytics
| Name | Function |
|---|---|
| _tracking_consent | Tracking preferences. |
| _landing_page | Track landing pages |
| _orig_referrer | Track landing pages |
| _s | Shopify analytics. |
| _shopify_fs | Shopify analytics. |
| _shopify_s | Shopify analytics. |
| _shopify_sa_p | Shopify analytics relating to marketing & referrals. |
| _shopify_sa_t | Shopify analytics relating to marketing & referrals. |
| _shopify_y | Shopify analytics. |
| _y | Shopify analytics. |
Cookie duration varies by type: session cookies expire when you close your browser, while persistent cookies last up to two years unless deleted manually. You can manage cookies through your browser settings. Blocking cookies may limit site functionality or personalization.
9. Do Not Track
We do not respond to Do Not Track signals due to lack of industry standardization.
10. Changes
This Privacy Policy may be updated to reflect legal, operational, or technical changes.
Contact Information
Company Name: Eirvora
Business Address: Ringvaert 29, 5171MT Kaatsheuvel, Netherlands
Please note: This is not a return address. For return instructions and return shipping address, please contact our team first at info@eirvora.com – returns are handled separately to ensure faster processing.
Email: info@eirvora.com
Phone Number: +447429208240
Customer Service Hours: Monday to Sunday, 09:00–17:00 (GMT - London Time)
We aim to reply to your email within 1 business day.
Eirvora is a registered business operating in compliance with UK and EU e-commerce regulations.